Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MyoMuscle's relationship with you in relation to this website and service. If you disagree with any part of these terms and conditions, please do not use our website.

The terms 'myomuscle.com' or 'MyoMuscle' or 'us' or 'we' refers to the owner(s) of the website. The term 'you' or 'your' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

Returns & Refund Policy
Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 28 days of purchase.

If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Any costs for re-delivery of the goods will be payable in advance by the customer.
If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited .

Any free gifts received with your order must be returned, if an order is cancelled.

Should you wish to cancel or return any purchased products you will be required to contact customer services: customerservices@myomuscle.com as soon as reasonably possible.

You must ensure that you have contacted our customer services team via email before returning any item, and that your returned parcel must include the original purchase receipt within the package.

Where products are returned as unwanted, we reserve the right to make a charge of up to £20 to cover the collection costs and handling fee occurred as the result.

Changing or cancelling an order
You have a right to cancel your order and receive a full refund prior to goods being dispatched.
If goods have been dispatched, you have the right to return goods within 28 days of receipt of your goods in perfect condition, unused and in their original packaging with original purchase receipt.

The cost of postage, packaging and the insurance relating to the return of unwanted goods back to us are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds.

Complaints
MyoMuscle aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be submitted to 'customerservice@myomuscle.com', or mailed to:
'MyoMuscle, 2 Pease Road, North West Ind. Est. Peterlee, SR8 2RD, United Kingdom'

We aim to acknowledge by email/mail any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

VAT
All prices shown on myomuscle.com include the relevant VAT in order to insure there will be no hidden charges.

Methods of payment
You may pay either by: VISA, VISA Debit, VISA Electron, Master Card,Maestro or Solo. For maximum security all card  payments are processed via Sagepay.
Alternatively, you may pay via bank transfer or cheque on request.

Signing for goods
Upon delivery of goods please check them carefully for any signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature if you have any concerns.

This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately, our couriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

Delivery
We will endeavour to dispatch goods as promptly as possible; this is usually within 24 hours.
The delivery time-frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.

'Next Day Delivery' is subject to availability and applies only to orders placed before the specified time on our website. Next Day Delivery is only available Monday-Friday and excludes bank holidays and other public holidays.

We undertake to inform you of any subsequent change to the delivery time within 24 hours of receiving your order.

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

It is the responsibility of international customers to ensure that any products purchased from us are legal in the given country of residence. We will not be held responsible for any packages seized by HMRC or other border agencies.  No refund will be issued for seized orders due to customer negligence.

Discounts and special offers
We reserve the right to remove or refuse discounts and/or special offers without prior notice. Discounts and/or special offers cannot be used in conjunction with one another and may not be applicable with all items on our website. All discounts and/or special offers must be explicitly requested, activated, or entered prior to payment. Discounts cannot be applied post payment. Discounts and special offers are non-exchangeable.

Website Disclaimer
The information contained in this website is for general information and descriptive purposes only. The information is provided by MyoMuscle and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of MyoMuscle. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, MyoMuscle accept no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice
This website and its content is copyright of MyoMuscle 2018. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
   (i)  you may print or download to a local hard disk extracts for your personal and non-commercial use only
   (ii) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
    (iii) you may download and/print our terms and conditions and/or privacy policy

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy Policy
This privacy policy sets out how MyoMuscle uses and protects any information that you give MyoMuscle when you use this website.

MyoMuscle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then  you can be assured that it will only be used in accordance with this privacy statement.

MyoMuscle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:
    Name and payment details
    Contact information including email address and phone number
    Demographic information such as postcode, preferences and interests
    Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    To process your order and obtain payment
    Internal record keeping
    We may use the information to improve our products and services
   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
   (i)  Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
   (ii)  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us:

MyoMuscle, 2 Pease Road, North West Ind. Est. Peterlee, SR8 2RD, United Kingdom

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.